On July 31st 2023, the Financial Conduct Authority introduced the Consumer Duty, which brings in higher standards of consumer protection.

While many financial service firms and providers have had some time to adjust to the changes, the update can be difficult for consumers to understand. The resources below help to explore some of the information in the Consumer duty such as the 'Good Outcomes' and explain what your rights are as a consumer. 

Each resource is available in a PDF format and as a digital mobile booklet. Click each image below to access the resources. 

Your Rights as a Consumer

Your Rights as a Consumer - Mobile Guide

Consumer Duty Outcomes

Consumer Duty Outcomes - Mobile Guide

Benefits of the Consumer Duty 

Benefits of the Consumer Duty - Mobile Guide

Consumer Duty Should vs. Shouldn't

Consumer Duty Should vs. Shouldn't - Mobile Guide

Checking for Hidden Fees 

Checking for Hidden Fees - Mobile Guide

What to Do If I Think My Consumer Duty Has Been Breached?

What to Do If I Think My Consumer Duty Has Been Breached? - Mobile Guide