Capturing Experience of Debt Advice takes the first steps towards the aim of developing a user-centred debt advice system, using evidence and engagement of people who have experienced problem debt.
Adviser Perspectives on a Workforce Strategy focuses on the professionals working in the advice sector, drawing on their views to inform a forthcoming workforce strategy for the sector.
Money Guidance: A User-centred approach explores the importance of a user-centred money guidance programme, which will aim to help people better manage their money, understand financial products, and build financial resilience. The research focuses on those aged 16-24 and 55+.
Read our new research which aims to ensure that client experience shapes the future of debt advice. Read more
Our research focuses on five principles that will inform a workforce strategy for the money advice sector. Read more
In June, we asked advisers to participate in our Wellbeing Survey. Some of the most urgent results we found were those around Coronavirus and workplace stress. This report examines the impact of the crisis on adviser wellbeing in the workplace and sets out the primary stressors affecting them. It aims to offer a better understanding of the issues in order to clarify the type of change necessary. Read more
This new research is an opportunity to focus on the importance of a user-centred money guidance programme, which will aim to help people better manage their money, understand financial products, and build financial resilience, especially in light of the impact of the pandemic on personal finances. Read more