Adviser Only Helplines Briefing

This briefing provides an overview of Money Advice Scotland’s Adviser Only Helpline campaign and the evidence underpinning it. It is intended to give stakeholders a clear understanding of:

The challenges money and debt advisers face when contacting creditors and service providers
The impact these challenges have on people in debt
Why adviser-only helplines are an effective, proportionate solution
What Money Advice Scotland is calling for

Latest

Delegate Pack: Responding to Economic Abuse: A National Debt & Money Advice Conference
Workforce Wellbeing Blog: Shared Responsibility Series - The Role of the Individual

Our Workforce Wellbeing Officer, Chris, looks at the role of the individual in the first of the Shared Responsibility for Workforce Wellbeing blog series.
Wellbeing Blog: Why Workforce Wellbeing Should Be Built With Staff, Not For Staff

Our Workforce Wellbeing Officer, Chris, discusses how wellbeing strategies are often developed for staff rather than with them and how organisations can strengthen workforce wellbeing by building meaningful commitments with employees.
CHAI (Community Help and Advice Initiative)

Adviser Only Helplines Good Practice Guide

This guide sets out adviser only communication channels can be implemented, sharing examples of good practice and insight from advisers and organisatons who already have them in place
Adviser Only Helplines Report

This report sets out why we're calling for Adviser Only Helplines. It explains the need for direct and effective communication channels between advisers and creditors/service providers, and highlights benefits for all involved.