Below are details on how the £400 payment to all households in the UK (as part of the Energy Support Scheme) will be paid.

How the £400 is broken down


Discount applied to energy bill

October 2022


November 2022


December 2022


January 2023


February 2023


March 2023




How the discount will be applied

While the amount of discount that households receive is the same regardless of how you pay for your energy, the way you receive the discount will differ depending on your payment method.

It’s important to note that if you pay by traditional prepayment meter, the discount is not applied automatically and there are additional steps you need to take to redeem the discount.


Type of payment method

How discount will be applied

Direct debit customers

A deduction to your bills will be made automatically. It doesn’t matter if you pay monthly or quarterly.

Standard credit/payment card customers

A deduction will be applied automatically by appearing as a credit (top up) to your account in the first week of the month (October 2022 – March 2023).

Smart prepayment meter customers

The discount will be credited automatically and directly to your smart prepayment meter in the first week of the month (October 2022 – March 2023).

Traditional prepayment meter customers

The discount is not automatic. You will be provided with redeemable vouchers in the first week of the month (October 2022 – March 2023) by post, email, or text message. You will need to redeem these in person at your usual top up point (e.g. Post Office).


You will need to make sure that your energy supplier has up to date contact details for you to make sure that the vouchers get to you.



More information is available on the UK Government website.