MALG is a non-policy making body and, as such, the Guidelines that they publish are voluntary. However they are referred to in the Financial Conduct Authority (FCA)’s Consumer Credit Sourcebook1 and in industry codes, reflecting their importance.

The Guidelines indicate good practice in the treatment of consumers with mental health conditions, particularly where that mental health condition affects the consumer’s ability to manage money.  It is hoped that the Guidelines will result in a greater awareness of the difficulties such people face.

To view the MALG Awareness Guidelines click here.