About our Workforce Wellbeing project
Supporting the wellbeing of people working across the money advice sector.
About the Workforce Wellbeing project
Our Workforce Wellbeing Project supports the people who deliver free money advice across Scotland. It combines research, learning, practical tools, and sector-wide collaboration to help individuals, teams, managers and organisations create healthier and more sustainable ways of working. The project responds to immediate wellbeing needs while also addressing the workplace conditions, systems, and cultures that shape wellbeing over time.
The foundations of Workforce Wellbeing
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Workforce wellbeing describes how people experience their working lives and how work affects their physical, mental, emotional, and social health. It is influenced by more than individual resilience or self-care. Workload, role clarity, relationships, leadership, organisational culture, working conditions, access to support and opportunities for fulfilment all play an important part. Our approach recognises that wellbeing is a shared responsibility. Individuals can take steps to protect their own wellbeing, while managers, teams, organisations, and sector partners must create the conditions in which people can do their jobs safely, effectively and sustainably.
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People working in money advice provide essential support, often while managing high demand, complex cases, emotional pressure and limited resources.
When workforce wellbeing is protected, people are better able to think clearly, make sound decisions, maintain healthy professional relationships, and deliver consistent support to clients.
A positive approach to wellbeing can also improve engagement, retention, inclusion, and organisational resilience. Supporting wellbeing is therefore not an additional activity alongside service delivery; it is part of creating a sustainable, high-quality advice service.
Our Workforce Wellbeing framework
The Workforce Wellbeing Framework provides a practical structure for understanding and improving wellbeing across Scotland’s free money advice sector.
It brings together nine connected areas:
Job Conditions
Job Role
Working Relationships
Personal Health and Wellbeing
Fulfilment at Work
Managers and Leaders
Data, Insights and Feedback
Organisational Culture and Environment
Organisational Design, Support and Policies
The Framework can be used to review current practice, identify strengths and development priorities, guide conversations and connect people with relevant learning, tools and support. It is designed for use at individual, manager, team, and organisational level.
A joined-up approach to workforce wellbeing
Bringing wellbeing initiatives together to deliver a healthier, more engaged workforce.
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Workforce Wellbeing project
The Workforce Wellbeing Project brings together shared commitment, workforce insight, and practical support to create a joined-up approach to wellbeing.
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Workforce Wellbeing Charter
The Workforce Wellbeing Charter establishes common principles and encourages positive action across the sector.
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Workforce Wellbeing index
The Workforce Wellbeing Index helps us understand people’s experiences, identify strengths and pressures, and determine where change is needed.
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Workforce Wellbeing academy
The Workforce Wellbeing Academy then connects individuals, managers, teams and organisations with relevant learning, practical tools, and support.
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Back to Workforce Wellbeing
Together, these elements help turn commitment and evidence into meaningful, sustainable improvement.