Reclaim time, enhance support: the case for advisers-only helplines

Effective communication between money and debt advisers and creditors/service providers is crucial for facilitating the resolution of financial difficulties faced by many people. However, frontline advisers often encounter significant challenges when attempting to contact creditors/service providers on behalf of their clients, including busy phone lines, lengthy wait times, and delayed responses. These communication barriers not only hinder advisers' ability to provide timely assistance but also exacerbate stress and anxiety for clients awaiting resolution of their debt issues. 

This is why we've began work to advocate for the introduction of adviser only communications channels for creditors and service providers. 

Read our report below to find out more, and contact [email protected] if you'd like to get involved in this work.