FCA Consumer Duty Resources 2023 On July 31st 2023, the Financial Conduct Authority introduced the Consumer Duty, which brings in higher standards of consumer protection. While many financial service firms and providers have had some time to adjust to the changes, the update can be difficult for consumers to understand. The resources below help to explore some of the information in the Consumer duty such as the 'Good Outcomes' and explain what your rights are as a consumer. Each resource is available in a PDF format and as a digital mobile booklet. Click each image below to access the resources. Your Rights as a Consumer Your Rights as a Consumer - Mobile Guide Consumer Duty Outcomes Consumer Duty Outcomes - Mobile Guide Benefits of the Consumer Duty Benefits of the Consumer Duty - Mobile Guide Consumer Duty Should vs. Shouldn't Consumer Duty Should vs. Shouldn't - Mobile Guide Checking for Hidden Fees Checking for Hidden Fees - Mobile Guide What to Do If I Think My Consumer Duty Has Been Breached? What to Do If I Think My Consumer Duty Has Been Breached? - Mobile Guide Manage Cookie Preferences