Share Your Views: Stigmatising language and the client debt experience

We are working towards reshaping the discourse surrounding money and debt issues. Specifically, we are exploring the impact of stigmatising language on individuals seeking money and debt advice. To gain a deeper understanding, we are keen to hear from money and debt advisers who have observed or experienced first-hand how stigmatising language has affected their clients.

Additional thoughts, anecdotes, or any relevant experiences to [email protected]

Please share your experience of instances where stigmatising language has impacted your clients’ willingness to seek advice. (required)

Can you think of specific cases where clients’’ interactions with creditors were affected by stigmatising language? We are keen for specific examples - what was communicated and what impact did it have - but also welcome more general views . (required)

Please share your observations on the role of language in shaping clients’ experiences and attitudes towards seeking assistance. (required)

We would like to have further discussion and interview with money and debt advisers to support our campaign and communications work on this subject. Please indicate below whether you are happy to be contacted for follow-up, and if so, complete the remaining fields.

Would you be happy to participate in further discussion with us about your answers and experiences? (required)

YesNo

Full name

Organisation

Job title

Email address

We are keen to speak to advisers from different parts of the country to take into consideration the role that geographical location plays in clients’ circumstances. Please tell us which area/region of Scotland you work in.

Send