FCA Fair Treatment of Vulnerable Consumers response October 2019

FCA Fair Treatment of Vulnerable Consumers October 2019

Latest

Coronavirus update 2.4.20

A summary of the key updates relating to coronavirus
Coronavirus: dealing with debt and money worries

If you’ve been impacted by coronavirus, whether it’s because you’ve lost some or all of your income, or your household bills have increased, it’s important to know what you can do to help with your debt and money worries.
Update from our CEO regarding Coronavirus

Read our CEO's update on how Money Advice Scotland is handling the current situation regarding Coronavirus.
Key findings from our new research

Over the past few months, we’ve been working on two new pieces of research for the money advice sector. In this blog, we discuss the key findings and some of the recommendations from our first piece, Capturing Experience of Debt Advice.

Peter Wyman's Independent Review of Debt Advice April 2018

Our response to Peter Wyman's independent review of debt advice funding.
FCA High-cost Credit Review: Overdrafts Consultation Paper and Policy Statement response March 2019

Our response to the FCA's consultation and policy statement on overdrafts.
FCA Rent-to-own and Alternatives to High-cost Credit January 2019

Our response to the FCA's consultation on rent-to-own and alternative to high-cost credit. January 2019.
Bankruptcy and Debt Advice Review Consultation February 2020

Our response to the Scottish Government's consultation on the changes introduced by Bankruptcy and Debt Advice (Scotland) 2014 Act

Accessibility
Coronavirus: dealing with debt and money worries

If you’ve been impacted by coronavirus, whether it’s because you’ve lost some or all of your income, or your household bills have increased, it’s important to know what you can do to help with your debt and money worries.
Falkirk Council's Standards Support Journey

Through our Standards Support service, we guide organisations through a range of quality assurance standards, including the Scottish National Standards for Information and Advice Providers. Kenny Bowie, Senior Debt Advice Officer at Falkirk Council has written a blog on his experience of our Standards Support service.
Update from our CEO regarding Coronavirus

Read our CEO's update on how Money Advice Scotland is handling the current situation regarding Coronavirus.
Coronavirus update 2.4.20

A summary of the key updates relating to coronavirus
Webchat

Access our webchat for help in getting debt advice.
New digital resource to tackle financial and digital exclusion

We’re excited to announce that we’re working on a new digital platform to help those who are digitally or financially excluded navigate online banking. Earlier this month we were successful in a funding bid to work with JP Morgan’s Force for Good project and the team will help us develop a platform that will provide a test environment for individuals who have not used online banking before to familiarise themselves with how it works.
Free complex cases training for the advice sector

We're delighted to be able to run our Complex Cases courses for free to members thanks to funding from Computershare Loan Services and its Charity Donations Fund.
Research

Find out about our research.
Complex cases

This course will be based around in-depth discussion of complex case studies based on real scenarios.