Please note, this event has been postponed. We will update the page and be in touch with those who have registered with the new date when confirmed. 

Over the course of 2019, we were working on two major pieces of research to capture client experience of debt advice, and establish adviser insight on a new workforce strategy.

On Thursday 19 March 2020, we will launch both reports at the Lighthouse, 11 Mitchell Lane, Glasgow G1 3NU.

The launch is an opportunity to learn more about the emerging themes coming out of this work, as well as offering the chance to feedback on the key findings.

The event will run between from 14:00 - 16:00, with registration from 13:30, and feature presentations from Abbey Fleming, Policy and Communications Officer at Money Advice Scotland, and David Hilferty, Deputy CEO at Money Advice Scotland

To register please complete this form.

Capturing Experience of Debt Advice 

In December 2019, the Scottish Government published its new Debt Advice Routemap, including a commitment to a user-centred debt advice system.

This research is one of the first steps towards developing the evidence base to realise that aim, and ensuring that client experience shapes future decision-making.


Adviser perspectives on a new workforce strategy

The Debt Advice Routemap also commits to a new workforce strategy for advisers across five principles.

  1. Retaining expertise
  2. Attracting new talent
  3. Driving learning and development
  4. Maximising adviser time to focus on clients
  5. Protecting adviser wellbeing

This research ensures that adviser experience influences the new workforce strategy for money advice.

Booking for this event has now closed.